Customer Care

AffordableLamps is located at:
11040 Santa Monica Blvd, Suite 211
Los Angeles, CA 90025

Tel: 1-800-MY-LAMPS (1-800-695-2677)
Live Hours of Operation 9:00AM to 9:00PM EST

You can also contact us by e-mail at info@1800mylamps.net

Shipping is free to the lower 48 U.S. states only on orders over $49.00. For orders of $49.00 or less, shipping cost is $9.99. Shipping on Cyber Tech, Elco, and Nora Lighting orders under $100 is $19.99. All Ground shipping orders usually leave the warehouse within 3 to 7 business days unless otherwise indicated and shipped via UPS or FEDEX to the 48 contiguous states. Air shipments are processed on a priority basis. Please contact us for priority shipping rates such as 2nd Day, 3-Day, or Next Day Air to the Lower 48 Contiguous U.S. States, as well as ground or air shipping to Alaska, Hawaii, Guam, U.S. Virgin Islands, Canada and Puerto Rico. AffordableLamps.com does not guarantee delivery time and date of priority or air shipments.
All customers outside of the USA are responsible for any customs or duties that apply, and for securing a customs broker.

Free Returns: Orders over $49.00 within 48 contiguous states, able to be shipped by FedEx (Not by Truck/Freight) are eligible for free returns. Please contact us within 30 days and we will e-mail you a prepaid FedEx return label. Customers are responsible to ship back oversized items, which must be shipped by Truck/Freight at their own cost unless item is damaged or defective. Custom orders, custom painted products, light bulbs, shades and parts are not returnable. Clearance items cannot be returned. International orders are final and are not eligible for returns. Defective oversized items qualify for Free Returns.

Non-defective goods: Your satisfaction is guaranteed. If for any reason, you are not satisfied with your purchase you have 30 days from the day you receive your order to contact us at info@1800mylamps.net and request a Return Goods Authorization (RGA or RMA). Please allow at least five business days for an RGA or RMA number. Returned items must be new, unused, unaltered and properly repacked in original packaging along with all included parts and must returned to the correct address. Items that have been installed cannot be returned. Returned packages must be marked with RGA or RMA number. Please E-mail us tracking numbers for returned goods to guarantee and expedite your refund. Do not return merchandise back to our sales office. Returns without prior authorization are not eligible for refund. Refunds will be issued, upon inspection. Custom orders, custom painted products, light bulbs, shades and parts are not returnable. Clearance items cannot be returned. International orders are final and are not eligible for return. Please allow 1-2 weeks for a refund and do not chargeback with your credit card company. Chargebacks further delay refunds.

Defective Products: In rare cases when a product is defective, please notify us immediately and it will be picked up and replaced at our expense with the same item. We will mail you a prepaid return label. Upon shipment of a replacement you will be charged for the new replacement item and reimbursed as soon as defective product is returned back to the factory. This includes transformers that have malfunctioned.

We do not charge Sales Tax for orders shipped to any state.

We accept American Express, Discover, Visa, Master Card, and payment via PayPal. Personal and company checks are accepted as well. Your card or PayPal will be charged once the order has been sent to the manufacturer, for it to be shipped. You will be notified of any backordered items via phone or e-mail after your order is placed.

As a courtesy, we offer: 3-day delivery or get $50. If you do not receive your order of $300 or more in 3 days, we will reimburse you $50 upon request.

Restricted Brands:

Arroyo Craftsman, Cal Lighting, Crystorama Lighting, Dabmar, Dale Tiffany, Elco, Elegant Lighting, Fine Art Lamps, Hanover Lantern, Hi-Lite, Hubbardton Forge, James Moder Lighting, JVI Designs, Kathy Ireland Home, Kenroy Home, Legrand (Radiant), Lighting Innovations, Maris Lighting, Meyda, Nora, PLC, Synchronicity, Trans Globe Lighting, Urban Classic, Vermont Modern, Worldwide Lighting, Zaneen.

*Order to be delivered within 3 business days on orders placed before 7:30am pacific time, Monday through Friday. (Orders placed after 7:30am will be processed the next business day). This applies to orders of $300 or more. Item has to be in stock and not back-ordered or on clearance.. You will be notified of backordered items. Truck orders, custom orders and wholesale orders are exempt from this promo. No delays for extreme weather conditions or Holidays. This Promo is per order, not per item, for new orders only, not replacements or part requests. This only applies to the lower 48 states and may not be combined with other promotions and / or discounts. The policy does not guarantee delivery in 3 days.

we do not charge you any restocking fee

In an unlikely event that an authorized e-tailer advertises the same product for a lesser amount, we will match that price up to an additional 25% of the difference. This may include any coupon or promotional discount codes being offered by the competing e-tailer. Subject to verification and manager approval. Minka Group products are excluded from this policy. Submit a Price Match Request on the product page.

Look for our instant coupon codes by E-mail on our product pages for additional discounts.

For qualified designers, lighting designers, architects, construction companies, large commercial applications, and wholesale sales, please contact our sales office directly at 1-800-695-2677 for volume discounts. You can also fax over requests for quotes to 310-277-7617 or fill out the quick connect phone here.

International Shipping Powered by FedEx Cross Border

We have partnered with Fedex Cross Border to service our international customers.
At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to FedEx Cross Border Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to FedEX Global Distribution Facility and they will be forwarded to your international address.
NOTE: All questions should be submitted to FedEx Cross Border at Assistance@ftn.fedex.com 1-844-903-0031.

Except as expressly stated herein, there are no warranties, expressed or implied by operation of law or otherwise, pertaining to the products sold under this agreement. Website errors will be corrected where discovered, and Affordable Lamps reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. The company disclaims any implied warranty of merchantability or fitness for a particular purpose. In no event shall we be liable to buyer, its agents, representatives, employees, customers or any other third party for any incidental, indirect, special or related damages including without limitation loss of use, loss of revenue or loss of profit, in connection with or arising out of this agreement or the existence, furnishing or functioning of any items or services provided for in this agreement or from any other cause, including without limitation claims by third parties, even if we have been advised of the possibility of such damages. Our sole liability of any kind, whether on warranty, contract or negligence grounds, with respect to the products furnished under this agreement shall be limited to the cost of any defective products, provided, however that we shall be under no obligation to install replacements or to cause replacements necessitated in whole or in part by catastrophe, fault or negligence of the user or any third party, improper or unauthorized use of products, use of products in a manner for which they were not designed or intended or by causes external to the subject product, including without limitation, shipping damage or power failure.

Disclaimer: Affordable Lamps, a division of Lighting Star Inc., abides by The Digital Millennium Copyright Act. Any individual is authorized to view the documents contained within AffordableLamps.com for informational, and personal purposes only. It is not permitted to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, and transfer any content including graphics, photographs, line-art, and text without the express written permission of Affordable Lamps. Any party not abiding by this disclaimer will be fully prosecuted in the court of law.